We’ve searched for quality speakers with industry-relevant knowledge and experience who will educate you and provide you with valuable insights.
Sessions will be facilitated by renowned speakers, tech and business experts, Michael Jackson and Ryan Hogarth.

Thursday 5 September

Hugo Pienaar

Chief Economist, BER

Waiting on reform: The short-term outlook for the SA economy and in the South African region.

Thursday 5 September  |  08:20 – 09:00

Real GDP growth forecasts for SA and the region have consistently been downgraded in recent years. With the election behind us, what are the prospects for an improved growth performance from 2020 onwards?

Dr Rutendo Hwindingwi

African Realist

Winning Business In Africa: Rumble In the Jungle Reloaded

Thursday 5 September  |  09:00 – 09:40

Understanding the territory in which you operate and adjusting your strategy to adapt to it is key for any business wanting to survive. Dr Rutendo Hwindingwi takes you on a journey through the African business landscape, providing you with key insights into the African territory, innovation and opportunities on the continent, and how to identify threats. Speaking to demographics and politics, highlighting the importance of millennials, and showing how data and data analytics have become the ‘new gold’, Dr Hwindingwi will leave you with a good understanding on how to win in business in Africa.

Neil Lightfoot

Partner: Applied behavioural
economics, Genesis Analytics

Building a mountain with pebbles: Applying behavioural economics along the credit value-chain

Thursday 5 September  |  09:40 – 10:00

All people – you, me – WE are all terrible decision-makers.  Behavioural economics concentrates its efforts in understanding and redesigning the circumstances that influence our decision-making.  Neil will share with us international research and his experience of applying behavioural economics to customer decisions within the credit value-chain.  As the work will show, making small tweaks to the interactions with customers can have a profound impact on their credit behaviour.

Robert Leathers

Head: PBB Africa Regions Credit Infrastructure, Standard Bank

There are two sides to the data quality management coin.

Thursday 5 September  |  10:40 – 11:00

Data and data management are invaluable assets in the era of technology; however, the more data there is, the more important it is for companies to manage this data correctly to achieve the highest quality. Schalk highlights the importance and benefits of the technical and business sides of data management quality by address the importance of data structuring and security, as well as data usability and format for business applications such as product development and sales.  

Javier Campos

General Manager, Experian Data Labs

Solving the most difficult problems using Artificial Intelligence and machine learning.

Thursday 5 September  |  11:00 – 11:20

AI and machine learning have enormous potential for companies, especially those in the financial and related industries. Javier will showcase the latest trends in data experimentation and innovation to solve credit marketing and risk-management problems through advanced data analysis processes, research and development.

Theunis van Rensburg

Head of Credit, Wonga

The science of winning in financial services: competing on analytics.

Thursday 5 September  |  11:20 – 11:40

For many firms, data is now their fourth strategic “pillar,” alongside people, process and technology; these businesses see the insights their data can be used to generate as potentially transformative — a crucial source of competitive edge over their industry rivals. Using results from recent research across banking, capital markets, insurance and wealth and asset management, this talk will give you insights on the role that data and analytics are now playing in businesses and how you can leverage science to win in the financial services industry.

Ahmed Karolia

Credit Analytics Manager, FNB

Small data in a big data world: Promoting progression through analytics.

Thursday 5 September  |  11:40 – 12:00

We all know how amazing big data and its infinite applications can be, but what do you do when you don’t have data? Ahmed’s talk will draw upon experiences from credit analytics in the rest of the continent, where the economics and time frames behind rigorous data capture don’t always work out. How to shift and regress your mindset in a way which promotes progression when you need to play catch up with the more expansive analytics happening elsewhere. The need to use efficient statistical techniques with what you have, while also laying foundations for a data-driven future. Should you have a small data handbook which promotes best practice in environments with sparse or low-quality data?

Michiel van Staden

Lead Campaign Analyst, Absa

Data vs Communication: Answering questions in a way business can understand.

Thursday 5 September  |  12:00 – 12:20

There are only 10 types of people in the world: those who understand binary, and those who don’t. While a simple maths joke; it illustrates two very real problems in the analytics and business worlds: (i) a high volume of data doesn’t guarantee an answer but without data we can’t make informed decisions and (ii) when presenting data and analytical results, it’s too easy to get stuck in the technical details and not actually answer the question in a way business can understand. By using real-life examples from his experience as a data practitioner, Michiel will highlight the importance of the data presentation process in answering questions appropriately for business. Additionally, he will explain how best to make efficient/effective use of data to find clear and practical insights on which business can act.

Vihaan Jansen van Veuren

Global Consultant, Compuscan

We are data: Predicting business strategies using analytics and geolocation.

Thursday 5 September  |  12:20 – 12:40

Have you thought about how your consumer data can be used to predict where next you should open a new branch or if you should be marketing in a specific area? Traditionally, market penetration, prospecting, and business expansion strategies are expensive, laborious, and not always accurate/predictive. The financial risks associated with targeting the wrong consumer in the wrong location can impact a company significantly. Additionally, trying to determine where there is high density of profitable customers in terms of (i) spend capability, (ii) credit standing and (iii) propensity to shop in your store, is almost unobtainable for many companies. Vihaan will take you on a geographical journey to illustrate how consumer data, population data, statistical modelling and Google Earth can be used to plot ideal locations for companies looking to expand their geographical footprint, to identify the best locations and consumers for targeted marketing or prospecting, or to provide insights for business development decisions.

Marius Smith

COO, Nimble

The unexplored potential of voice analytics.

Thursday 5 September  |  12:40 – 13:00

Voice analytics is more than just compliance auditing. Marius will discuss how to leverage the untapped knowledge within voice and data by applying forward thinking and analytics to the data most collections companies already have. His talk will illustrate how you can find proactive insights on collections and gain a deeper understanding of what you know and what you wish you knew from your data.

Tracy Boyes


Will Fintech lead to the decentralisation and democratisation of the financial system?

Thursday 5 September  |  13:00 – 13:20

While the accelerated rate of change in technology is certain, how these changes affect how we live and do business isn’t. As a starting point, Tracy’s talk will explore ideas around Fintech and banking. Specifically about the impact decentralisation of banking will have in terms of removing the human component, as well as financial exclusion for populations that don’t have access to smartphones. Tracey will also touch on currencies created by non-financial players such as Facebook and whether or not we can trust them over traditional banks to take care of our money.

Chris van Rensburg

CEO, Kudough

Credit risk outcomes of consumers who subscribe to credit data driven financial wellness and credit monitoring services. 

Thursday 5 September  |  15:05 – 15:25

Economic factors are placing consumers under further pressure and financial service providers are seeing increased declines and bad rates. More needs to be done to assist existing and new customers in improving their financial wellness. Kudough has been tracking customer behaviour changes of consumers who opt in for credit monitoring services. With several credit providers and financial service providers investigating, or already offering credit monitoring / financial wellness services to their consumers, evidence of behaviour and improvement should guide strategies and deployment of services. Drawn from the analysis of the Kudough database over a 12-month period, Chris will present insights into high to low credit risk and new entrants to credit market. These insights will include how consumer self-monitoring, exposure to their own credit information and financial wellness education contribute to the betterment of their credit risk.

Benay Sager

COO, IDM Group

Bringing back customer centricity by offering payment solutions for distressed and vulnerable customers. 

Thursday 5 September  |  15:25 – 15:45

There are several million financially distressed consumers in South Africa whose future participation in the financial services sector is in danger. Consumers that are unable to adequately pay back their debt (or at least a portion thereof) has a significant impact on creditors. Available methods (to date) have focused on a one-size-fits-all approach, however the ability to collect on outstanding debt has also become more difficult. Therefore, it is time to rethink the options. Benay’s talk will focus on the options available for these consumers, and how consumer-centric payment solutions can help uplift their participation in the financial services industry, but also benefit creditors in the long term. Knowing that there are alternative options available to lenders is essential to helping them recover their money.

Nick Tuttelberg

Country Lead, Experian Global Consultant

Innovation in SME lending: Actionable insights for the African SME industry.

Thursday 5 September  |  15:45 – 16:05

Servicing the SME sector is challenging due to a high default risk, diverse needs of the segment, and differing price points for services. Firms report that high default risk and collection challenges continue to be the top hurdles to serving SME customers. Using insights from research and analysis in the Europe, Middle East and Africa regions, Nick will illustrate how the adoption of alternate data sources, automation to drive faster decision-making and machine learning can be leveraged to overcome these obstacles in the African SME industry. He will highlight the latest trends and provide attendees with innovative solutions for managing SMEs in Africa.

Stephen Goldberg

CEO, Selpal

Shining a light on the unseen township economy.

Thursday 5 September  |  16:05 – 16:25

Township economies trade in cash and have very little by way of business technology, creating risk, cost and inefficiency. While most individuals have some form of electronic payment mechanism (e-wallet, debit card, etc.), almost none of the township businesses have the ability to accept anything other than cash. From the perspective of suppliers, manufacturers, financial services providers, townships are a “black box” with almost no reliable transactional or lending data. This means that these companies know very little about how their products are bought and sold in townships – this has a huge effect on efficiency, price, interest rates, etc. Stephen will show how to solve township business problems using technology and an innovative approach to infield execution in the difficult environments in townships.

Jenny Reid

CEO, iFacts

Leveraging HumInt to assist organisations in using existing employee data to be more proactive in addressing fraud prevention and corruption.         

Thursday 5 September  |  16:25 – 16:45

Costing in excess of $4 trillion, fraud has a major impact on global and local economics. Despite all efforts to reduce the prevalence of fraud, this criminal practice is still rife within multiple levels of society, but especially in business. We all need to be active in the prevention of fraud and associated risks; however, many companies aren’t even aware that they have the data to do so. Human Resource departments sit on a large amount of data gathered through interpersonal contact, also known as Human Intelligence (more commonly, HumInt). This information, in conjunction with fraud prevention departments or consultants, can be analysed and transformed into strategic intelligence to assist companies in addressing the risks that they face. Through the advancement of technology and predictive analytics, Artificial Intelligence-based HR applications are able to analyse employee data, predict behaviour and diagnose fraud, thereby becoming more powerful and capable resources. By using statistics and cases studies, Jenny will highlight how using HumInt, you and your HR departments can understand the enemy from within (e.g. fraudulent applicants), and how you can minimise risks and losses to your organisation.

Friday 6 September

Richard Wright

Using the power of the brain to unlock its potential.

Friday 6 September  |  09:10 – 09:50

Things change, you face disruption and challenges abound. The finish-line moves or even disappears, and your expectations are thrown. How do you overcome, and even thrive in the chaos. What you focus on in times of change is critical to your business. Richard will talk about how to use the mind to fight against hardships and gives the audience practical tools on how to face off adversity and respond positively to change.

Dr Sonja Fourie

Loyalty Specialist

The effect of sport sponsorship on shareholder value – a quantitative study done on the JSE and how this relates to discovering the power of data and the strategic link to loyalty.

Friday 6 September  |  09:50 – 10:10

Sponsorship is a major contributor to income in the South African sports arena, and is a critical component for allowing sports unions to remain financially viable and sustainable. Sports sponsoring companies, however, have long questioned the financial returns generated from these ventures. The purpose of this paper/presentation is to provide a deeper understanding on whether financial returns of companies with sports sponsorship in South Africa are significantly different to those without. This research was conducted on Johannesburg Stock Exchange (JSE) listed companies that sponsored sport consistently between 2000 and 2015 for a period of two years. A quantitative methodology was employed whereby share price, revenue and earnings growth were analysed, comparing firms that did not adopt strategies involving sports sponsorships to those that did.

Jaco van Jaarsveld

Senior Business Consultant, Compuscan

Applied consumer insights for improved marketing efforts.

Friday 6 September  |  10:10 – 10:30

Jaco will show how understanding the latest consumer payment behaviour trends can provide actionable insights to use in improving marketing strategies and execution to consumers in the financial and related industries.


We are finalising an expert speaker to bring you this insightful talk on To data or not to data: Human changes for digital transformation.

To data or not to data: Human changes for digital transformation.

Friday 6 September  |  10:30 – 10:50

In order to master the customer-centric experience in an era of data culture, companies need to let go of traditional business models and embrace data, analytics and the insights they bring. These changes need to happen across all levels of an organisation in order to be effective. This talk will show how your company can make the move into the digital era with actionable insights that will help boost company value and improve customer experience by leveraging technology and analytics, and instilling a culture of data and innovation throughout your organisation.

Fraser Lamb

Executive Chairman, McCann

Human Connect: Collaborating to capitalise.

Friday 6 September  |  11:30 – 11:50

In today’s powerful world of data and analytics the often missed opportunity is the meaningful reply to the customer or to entice prospective customers to engage. This session will be a case for how Data, Tech and Creativity should work together in achieving meaningful engagements or better still,  meaningful experiences, building equity at every opportunity to grow the bottom-line.

Martin Lamberti

MD, Level 180

Gamifying business practices to create success.

Friday 6 September  |  11:50 – 12:10

Along with advancements in technology, consumer behaviour is changing, meaning the way businesses approach risk management needs to change with them. Martin will illustrate how leveraging data, technology and gamification theory, businesses can better understand the ‘players’ (their customers) and influence their behaviour in a way that mitigates risk, improves customer experience and encourages brand loyalty.

Johan Du Pisanie

Senior Manager, Monocle Solutions

Your riskiest asset… new joiners!

Friday 6 September  |  12:10 – 12:30

Over the last 5 years, Johan has guided 5 students to the completion of their Master’s Degrees through industry projects. These students were as fresh from university as one could get. They have a great deal of theoretical knowledge, however this needed to be put into practice. Over the course of these projects Johan learnt a number of lessons on how to:
1. Get them going in the workplace,
2. Help them fit in, but
3. Also preserve their uniqueness, so that one can
4. Extract fantastic value from them!
Johan will be sharing these lessons in a story-telling format to the audience, whilst putting it up against the backdrop of how the world has changed, especially with a focus on millennials.

Kalyani Pillay


The collaborative fight against organised crime: A banking sector perspective.

Friday 6 September  |  12:30 – 12:50

The South African Banks’ collective efforts to mitigate crime risks posed by organised syndicates. Kalyani’s talk will also cover an analysis of the 2018 crime landscape affecting Bank Cards and Digital platforms.

Tinus Erasmus

Fraud Quality Control
Specialist, African Bank

Fraud prevention is better than cure: a case study on fraud prevention tools.

Friday 6 September  |  12:50 – 13:10

Too many companies in the financial services industry are reactionary when it comes to fraud, only handling cases when they happen – if they are detected! With the advancements in technology, criminals have become pros at fraud. Luckily so have we! Tinus will present a case study on how fraud prevention tools benefit companies by being proactive in fraud detection.

Adam Tyler


Digital indentities: The currency of the dark web.

Friday 6 September  |  13:10 – 13:30

Too many companies in the financial services industry are reactionary when it comes to fraud, only handling cases when they happen – if they are detected! With the advancements in technology, criminals have become pros at fraud. Luckily so have we! Tinus will present a case study on how fraud prevention tools benefit companies by being proactive in fraud detection.